Healthcare admin that's
secure and always compliant.
AI-powered back-office operations for healthcare providers — secure handling of patient records, medical billing, insurance pre-authorisation and compliance documentation, all managed by GDPR-compliant, ISO 27001 certified ops experts.
AI-powered healthcare administration and compliance operations.
AI-powered healthcare operations combines secure patient record handling, medical billing support, insurance pre-authorisation workflows, compliance documentation, and healthcare administration to help providers reduce administrative burden and improve operational efficiency.
Infomaze One helps healthcare providers manage patient intake, billing workflows, insurer communication, compliance records, referral administration, and reporting operations through GDPR-compliant and ISO 27001-certified processes.
Healthcare providers, clinics, and medical administration teams.
This service is designed for:
- Private healthcare providers
- Clinics and medical practices
- Hospitals and outpatient centres
- Healthcare administration teams
- Medical billing departments
- Multi-location healthcare groups
- Healthcare providers handling high patient volumes
We support healthcare workflows including patient record management, medical billing support, insurance pre-authorisation, referral administration, compliance documentation, and clinical reporting preparation.
Your clinical staff are doing admin instead of caring for patients.
Healthcare administration is complex, regulated and high-stakes. When it's done manually, it diverts clinical staff from patient care, creates compliance risk and leaves revenue on the table.
Patient records take too long
Manual patient intake, record updates, referral admin and discharge summaries steal hours from clinical workflows. Every minute on admin is a minute not with patients.
Avg. 2 hrs/day of admin per clinical staff member
Medical billing errors cost revenue
Coding errors, incomplete documentation and missed charges result in claim rejections and unpaid invoices — revenue that should have been collected.
Up to 30% of medical claims contain billing errors
Compliance documentation is a constant risk
CQC requirements, GDPR obligations, consent records and audit trails managed manually create exposure. A missed document is a regulatory failure.
CQC compliance failures average £50K+ in remediation costs
Insurance pre-auth slows patient flow
Manual pre-authorisation requests to insurers take days. Delayed approvals mean delayed procedures and frustrated patients.
Pre-auth delays add avg. 4.2 days to procedure scheduling
From patient intake to insurance settled — managed securely.
Every administrative workflow runs through a compliant, audited process — patient data handled to ISO 27001 and GDPR standards throughout.
Every healthcare admin task — handled securely.
Compliant, audited and handled by staff trained to healthcare data handling standards. ISO 27001 certified. GDPR compliant throughout.
Patient record management
Intake forms, record creation, updates, referrals and discharge summaries processed accurately and stored to your clinical records system — zero manual transcription errors.
Medical billing & coding support
Clinical notes translated to billing codes, claims prepared and submitted. Rejections investigated and resubmitted. Unpaid claims tracked and chased.
Insurance pre-authorisation
Pre-auth requests prepared and submitted to all major insurers. Status tracked daily. Approvals logged. Delays escalated proactively.
Compliance documentation
Consent forms, CQC audit evidence, data processing records and GDPR compliance documentation maintained and filed — always audit-ready.
Appointment & referral admin
Referral letters sent, appointment scheduling admin managed, reminder communications sent to patients — clinical staff kept completely free of coordination tasks.
Clinical reporting preparation
Outcome data, billing reconciliation and regulatory reports prepared and formatted — ready for clinical leads and finance teams without manual extraction.
Manual healthcare admin vs. Infomaze One AI
The same patient journey. Two very different outcomes for your staff, your compliance posture and your revenue.
What healthcare clients see in the first 90 days.
Averages across private healthcare providers managing 500+ patient interactions per month.
"Our admin team were drowning. Every new patient meant 45 minutes of paperwork. With Infomaze One, intake is done before the patient even arrives. Our clinical staff spend their entire day with patients now — not with forms."
Connects with your clinical and billing systems.
We integrate with major healthcare platforms and practice management systems — all data handled to ISO 27001 standards.
EMIS / SystmOne
QuickBooks
Xero
Zapier / Make
Your PMS
Common questions about healthcare back-office operations.
Healthcare operations outsourcing is when an external team manages administrative and operational workflows such as patient records, medical billing, insurance pre-authorisation, compliance documentation, referral administration, and reporting support.
AI helps healthcare providers reduce manual administrative work by assisting with workflow automation, document processing, billing support, insurance tracking, compliance documentation, and operational reporting.
Yes. Infomaze One follows GDPR-compliant and ISO 27001-certified operational processes for secure healthcare data handling, document management, and administrative workflows.