Every shipment documented. Every carrier invoice checked.
We handle the document-intensive back-office work that every freight and logistics operation generates — shipment paperwork, carrier invoice auditing, customs documentation, proof of delivery tracking and data entry into your TMS or ERP. Your ops team stops processing documents and starts managing operations.
Logistics generates more paperwork per transaction than almost any other industry. Most of it is still handled manually.
A single freight shipment can generate 8–12 documents. Across 300 shipments a month, that is up to 3,600 individual document processing tasks — all of them done by hand in most logistics operations. The direct cost is significant. The errors that result are even more expensive.
Shipment documents processed by hand
Bills of lading, commercial invoices, packing lists, certificates of origin, customs entries — every shipment needs all of them created, checked and filed. Done manually, this consumes enormous ops team time that should be spent managing operations.
Avg. 10–15 minutes per document processed manually at volume
Carrier invoices rarely fully audited
Research consistently finds 3–7% of carrier invoices contain billing errors versus agreed rates — accessorial charges added incorrectly, rate discrepancies, fuel surcharge miscalculations. Without auditing every invoice, these overcharges go undetected and unpaid recovery is nearly impossible.
On £500K annual carrier spend: £15K–£35K in undetected overbilling per year
Customs documentation errors cause delays
A single error on a customs entry — wrong HS code, missing certificate, incorrect declared value — can hold a shipment for days. With manual document preparation, errors are a question of when, not if. Each delay has a direct cost in storage, penalty and customer satisfaction.
A held container costs £200–£500 per day in demurrage fees
POD and shipment data not tracked systematically
Proof of delivery collection, milestone tracking and shipment status updates managed inconsistently — through spreadsheets, email chains and carrier portals checked manually. Customer queries about shipment status take time to answer because the data is not in one place.
Missing POD at claims time can void the entire claim
From booking confirmation to proof of delivery — every document handled.
Every shipment follows a structured document workflow. The right paperwork, prepared correctly, filed consistently, so nothing is missing when you need it.
Complete logistics back-office operations — handled.
Every document type, every carrier, every lane. The full back-office workload of a busy freight operation — managed for you.
Shipment document preparation
Bills of lading, commercial invoices, packing lists, export declarations and certificates of origin prepared accurately for every shipment — regardless of origin, destination or mode. No delay, no missing documents.
Carrier invoice auditing
Every carrier invoice checked against your agreed rate cards — base rates, accessorial charges, fuel surcharges, detention and demurrage. Discrepancies identified, disputed and tracked to resolution. Nothing slips through.
Customs documentation management
Import and export customs entries prepared with correct HS codes, accurate declared values and proper supporting documentation. Errors that cause holds and delays eliminated before submission.
Proof of delivery collection
POD collection tracked systematically across all shipments. Missing PODs chased, received documents filed to the shipment record. Complete audit trail available for every delivery — essential for claims and customer queries.
TMS and ERP data management
Shipment data entered and maintained in your TMS or ERP accurately. Rate data updated. Milestone events logged. Your system reflects what is actually happening — so your operations team works from reliable data.
Carrier performance and cost reporting
Weekly reports on carrier invoice accuracy, overbilling recovered, document processing volumes and exception rates. The data your management team needs to make carrier decisions and manage costs.
Manual logistics ops vs. Infomaze One
The same shipment volumes. The difference is in cost, accuracy and what your ops team spends their time on.
What logistics clients see in the first 90 days.
Averages across freight forwarders and 3PLs handling 200–500 shipments per month.
"Carrier invoices were never audited properly — we just did not have the capacity to check every one. Infomaze One now checks every single invoice against our rate cards. We recovered £38,000 in overcharges in Q1 alone. That is more than the cost of the service for the entire year."
Connects with your TMS, ERP and carrier systems.
We work inside your existing logistics software — no data migration, no change to your carrier relationships.